You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week.
On the entry form, employees see a summary of the total hours entered.
After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee.
To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

• A. Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.
• B. Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.
• C. Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.
• D. Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.

An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

• A. Add an alternate stage to the case life cycle.
• B. Add a button for each profile page to each assignment.
• C. Add a set of optional actions to the case workflow.
• D. Add an optional process to the case workflow.

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

• A. Service level processing is halted until the assignment is completed.
• B. Urgency value continues to increment as configured.
• C. Urgency value remains at 100, but other service level processing continues.
• D. The user is notified that the maximum urgency has been reached.

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

• A. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
• C. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• D. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

An organization has two lines of business: selling books for children and reselling college textbooks.
The division selling books for children can use the same basic user interface (Ul) as the division reselling textbooks with the exception of the payment methods.
How do you apply the Situational Layer CakeTM in this scenario?

• A. Place the Ul rules in the base layer, and create a parallel base layer for the payments rules.
• B. Place the Ul rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules.
• C. Place the Ul rules in the base layer, and create a new layer for the payment rules for both lines of business.
• D. Place the Ul rules in the base layer, and create a new layer for the payment rule for each division.