ITIL 4 Specialist: Create, Deliver and Support考題由資深的IT專家團隊研究出來的結果

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Peoplecert ITIL-4-CDS 考試大綱主題:

最新的 Peoplecert Certification ITIL-4-CDS 免費考試真題：

1. A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?

A) Renegotiate service level targets
B) Review and automate filtering of operations data
C) Recruit and train additional operations staff
D) Improve operations team training

2. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A) Nearshoring
B) Insourcing
C) Onshoring
D) Offshoring

3. A user has logged an incident saying that transactions via the company website are very slow.
The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?

A) Declare a major incident and start the major incident management procedure
B) Use swarming to involve people from multiple different teams in the investigation
C) Follow the predefined procedure for investigating web performance incidents
D) Escalate to the performance management team, who will then escalate to a different team if needed

4. A sales enablement service is being modified to improve the data that is presented to sales staff.
This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that
is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that
is created

A) 3 and 4
B) 1 and 4
C) 2 and 3
D) 1 and 2

5. Which is often included in an Agile approach to software development?

A) Integrated service management toolsets
B) CI/CD
C) Advanced analytics
D) Information models

問題與答案：