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EXIN ISO20KF 考試大綱主題:

最新的 Exin Certification ISO20KF 免費考試真題：

問題 #1

While planning for service improvements, what is an important best practice to consider?

A. The progress should be monitored closely by an independent project manager to maintain objectivity.
B. The service improvement targets should not change until the target is reached, or else no consistency is maintained.
C. The progress of service improvement should be discussed at least weekly in the steering committee.
D. Service improvement targets should be measurable, linked to business objectives and documented in a plan.

問題 #2

What is the certification audit primarily based on?

A. personnel records
B. reports by certified financial auditors
C. process descriptions
D. specifications

問題 #3

Which of the following statements is true?

A. Release Management, Change Management and Configuration Management are Control processes.
B. There shall be an integrated approach to Change and Configuration Management planning.
C. Release Management shall be implemented only after the processes Change Management and Configuration Management have become mature.
D. Change Management is the most important of the Control processes.

問題 #4

Which statement below is not a purpose of Supplier Management procedures?

A. That information on the performance of all suppliers can be observed and acted upon
B. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
C. That the suppliers understand their obligation to the Service Provider
D. That business transactions between all parties are recorded

問題 #5

Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Check-Act (PDCA) methodology?

A. to be able to allocate roles and responsibilities
B. to determine whether the Service Management requirements are effectively implemented and maintained
C. to be able to define the objectives and requirements that are to be achieved by Service Management
D. to be able to establish the Service Management policy, objectives and plans

問題與答案：