1444 位客戶反饋 重考一次 1z1-981，等於再付一次報名費，還要再花好幾週重新準備。與其承擔重考成本，不如先用 KaoGuTi 的 73 道練習題，把 Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials 的每個領域練熟再上場。
Oracle 1z1-981 考試概覽:
| 認證廠商: | Oracle |
|---|---|
| 考試名稱: | Oracle Cross-Channel Contact Center Cloud 2017 實作要點 |
| 考試代碼: | 1Z0-981 |
| 考試形式: | 選擇題 |
| 支援語言: | English |
| 相關認證: | Oracle Cross-Channel Contact Center Cloud 2017 認證實作專家 |
| 實際考試題數: | 73 |
| 範例考題: |  |
| 考試方式: | 透過 Oracle 認可的考試合作夥伴提供實地或線上考試 |
| 官方大綱網址: | https://education.oracle.com/exam_test?p_exam_id:1Z0-981 |
Oracle 1z1-981 考試大綱主題:
| 章節 | 目標 |
|---|---|
| Cross-Channel Contact Center Cloud 實作 | - 商業規則與工作流程
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials 考試常見問題解答
1z1-981 是由 Oracle 推出的認證考試，正式名稱為「Oracle Cross-Channel Contact Center Cloud 2017 實作要點」，通過後即可取得 Oracle Service Cloud 認證。主要用來驗證考生在相關技術領域的專業能力，對求職與升遷都有實質幫助。與本考試相關的認證還包括 Oracle Cross-Channel Contact Center Cloud 2017 認證實作專家，可依個人職涯規劃逐步進修。若你正準備報考 1z1-981，KaoGuTi 的練習題能幫助你更快掌握考試重點。
可以。KaoGuTi 提供 1z1-981 免費範例試題（Free PDF Demo），內容取自正式題庫，下載後即可實際檢視題目與答案解析的品質，滿意再購買。購買正式版後享有 365 天免費更新，題庫內容會隨考綱調整同步修訂；365 天到期後如需繼續更新，還可享有 50% 的續更折扣。
KaoGuTi 提供退款保證：購買後 60 天內參加 1z1-981 對應考試而未通過，可申請全額退款。申請時需提交報名證明（准考證／enrollment slip）複印件與官方成績單（Score Report）PDF，並於考後 2 天內提出，我們會在 7 天內處理完成。請注意，購買後 3 天內即參加考試、已下載但未實際應考、免費資料與過期訂單均不適用退款保證，且考生姓名須與付款人姓名一致。若不想退款，也可以選擇免費更換為兩個等值考試資料，並保留原購產品的更新服務。
交付方面，付款完成後系統會在一分鐘內將產品下載連結寄至你的電子郵件信箱，可立即下載開始準備；若 2 小時內未收到，請聯絡客服協助處理。產品不限制安裝的電腦數量，桌機、筆電都能自由使用。
1z1-981 考試大綱共分為 1 個主要領域，包括：
- Cross-Channel Contact Center Cloud 實作（佔比未公布）
完整的大綱內容與各領域細項，請參考本頁上方的考試大綱區塊，建議逐條對照自己的熟悉程度，安排複習的優先順序。
最新的 Oracle Service Cloud 1z1-981 免費考試真題：
問題 #1
Which five practices deliver maximum reporting performance?
A. Configuring many-to-many joins
B. Using outer joins rather than inner joins when possible
C. Using the like operator instead of the complex expression operator
D. Filtering on simple columns and not on expressions
E. Providing values for runtime filters
F. Using index custom fields as filters
G. Using the complex expression operator instead of the like operator
H. Filtering on standard fields that are indexed
I. Providing default values for runtime filters
J. Using fixed filters whenever possible
K. Filtering on expressions and not on simple columns
問題 #2
Which two statements are true about Oracle Service Cloud accelerators?
A. The source files for all listed accelerators are available for download.
B. They
are available at http://www.oracle.com/technetwork.
C. Oracle provides support for all accelerators.
D. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
E. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
問題 #3
What would you use for repetitive text with a single point of maintenance for any changes to the text?
A. Custom field
B. Variable
C. Custom object field
D. Merge field
問題 #4
Which two statements are true when working with add-ins in a Custom Object workspace?
A. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
C. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D. IGenericObject is the interface that is available with the add-in API for custom objects.
E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
問題 #5
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
A. Enable the engagement engine.
B. Select the Chat check box that is associated with an agent's staff account.
C. Select the corresponding pull policy.
D. Select the Pull Chat check box in the chat profile.
E. Configure advanced routing.
問題與答案：
| 問題 #1 答案： B,D,E,H,J | 問題 #2 答案： D,E | 問題 #3 答案： B | 問題 #4 答案： B,C | 問題 #5 答案： C,D |
61.219.55.* -
這真的是一個不錯的選擇，很高興我購買了你們的考古題，我成功通過 1z1-981 考試，多虧了有它的幫助。