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As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?

• A. Option D, utilizing an external ETL tool to batch load the records into Salesforce
• B. Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
• C. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
• D. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

• A. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
• B. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
• C. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
• D. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

• A. Select an AppExchange app that sends a survey to each customer after a work order is completed.
• B. Use the existing survey tool by integrating the responses to Case number and User record.
• C. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
• D. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

• A. Salesforce Connect
• B. SOAP API
• C. Bulk Rest API
• D. Change Data Capture

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners.
However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers

• A. Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.
• B. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
• C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
• D. Completely unify all the channel strategies under the acquiring company's brand and strategy.