ITIL Foundation Certificate in IT Service Management考題由資深的IT專家團隊研究出來的結果

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ISEB ISEB-ITILV3F 考試大綱主題:

最新的 ISEB Certification ISEB-ITILV3F 免費考試真題：

1. Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

A) The ITIL Complementary Guidance
B) The Service Strategy book
C) The Service Support book
D) Pocket Guides

2. Service Transition contains detailed descriptions of which processes?

A) Service Level Management, Service Portfolio Management, Service Asset and
Configuration Management
B) Change Management, Capacity Management Event Management, Service Request
Management
C) Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment
D) Change Management, Service Asset and Configuration Management, Release and
Deployment Management

3. What is the BEST description of an Operational Level Agreement (OLA)?

A) A document that describes business services to operational staff
B) An agreement between the service provider and another part of the same organization
C) A document that describes to a customer how services will be operated on a day-to-day basis
D) An agreement between the service provider and an external organization

4. Defining the processes needed to operate a new service is part of:

A) Service Design: Design the processes
B) Service Transition: Plan and prepare for deployment
C) Service Strategy: Develop the offerings
D) Service Operation: IT Operations Management

5. The MAIN objective of Service Level Management is:

A) To ensure that sufficient capacity is provided to deliver the agreed performance of services
B) To ensure that an agreed level of IT service is provided for all current IT services
C) To create and populate a Service Catalogue
D) To carry out the Service Operations activities needed to support current IT services

問題與答案：