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Salesforce AP-207 考試大綱主題:

最新的 Accredited Professional Certification AP-207 免費考試真題：

1. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Meter Pings
B) eSignature
C) Account
D) Premise
E) Balances

2. What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

A) The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.
B) The solution is ready to be used without any post-installation steps.
C) The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.
D) Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.

3. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
B) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
C) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
D) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

4. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Focus primarily on the contractor organization's concerns.
B) Demonstrate expertise right away to achieve the fastest stakeholder agreement
C) Ask probing questions to understand and document the needs of all stakeholders.
D) Propose compromises between stakeholders that could result in collective positive outcomes.

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
B) Modify the VEELogoCard FlexCard to change the customer logo.
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the application Page Layout to change/add/remove selected elements

問題與答案：