PC-CIC-Core 考試範圍廣、題型靈活，不少考生第一次應考都低估了它的難度。KaoGuTi 的 Genesys PureConnect: CIC Core Certification 題庫依據最新考試內容整理 62 道模擬試題，幫你提前熟悉出題方式。

Genesys PC-CIC-Core 考試概覽:

認證廠商:	Genesys
考試名稱:	PureConnect：CIC 核心認證
考試代碼:	PC-CIC-Core
考試形式:	單選題, 複選題, 情境導向題
考試時間:	90 分鐘
支援語言:	English
及格分數:	70% - 75%
考試費用:	$250 - $300 美元
相關認證:	PureConnect 進階認證 PureConnect 實作工程師
實際考試題數:	60 - 62
證照有效期限:	2 年
推薦課程:	PureConnect 官方技術文件 Genesys PureConnect 核心管理訓練課程
考試報名:	Pearson VUE 報名註冊 Genesys 認證入口網站
範例考題:
考試方式:	線上監考或親赴 Pearson VUE 考試中心應考
必備條件:	無強制先修資格；建議具備 6 至 12 個月 PureConnect 實務操作經驗
官方大綱網址:	https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams

Genesys PC-CIC-Core 考試大綱主題:

關於 PC-CIC-Core 考試，考生最常問的問題

最新的 PureConnect: Interaction Center Core Engineer PC-CIC-Core 免費考試真題：

問題 #1

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

A. The Managed IP Phones Assistant in the Stations container
B. The Managed IP Phones Assistant in the Managed IP Phones container
C. The Station Assistant in the Stations container
D. The Stations Assistant in the Managed IP Phones container

問題 #2

Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?

A. Create an alert in interaction Supervisor on "Longest Talk Time".
B. Create a Talk Time Alert in the Interaction Administrator Alerts Container.
C. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.
D. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

問題 #3

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

A. Interaction Administrator
B. Interaction Reporter
C. Interaction Center Business Manager
D. Interaction Attendant

問題 #4

You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

A. Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.
B. Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.
C. Select the mailbox in the Default Schedule for the selected E-mail Profile.
D. Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

問題 #5

When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)

A. Randomly generate initial passwords for new users
B. Disconnect the remote access cable.
C. Force new users to change their password the first time they log in
D. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
E. Require that passwords be at least 4 digits long.

問題與答案：