Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability. What level of strategy is being created?

• A. corporate level strategy
• B. operational level strategy
• C. functional level strategy
• D. business level strategy

In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?

• A. high volume, low variety
• B. high variation, low visibility
• C. low variation, high visibility
• D. low volume, high variety

Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

• A. cost reduction
• B. dependability
• C. flexibility
• D. innovation
• E. quality

Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 1?

• A. speed
• B. flexibility
• C. quality
• D. cost

Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

• A. supply chain integration
• B. process improvement
• C. employee involvement
• D. bottom-up process design
• E. fact-based decision making